FAQ

Where can I park?

Customers can use either the Genotin Road or Sydney Road Car Parks. There is free parking on all single yellow lines after 18:30. Please note the Multi Storey Car Park closes at 21:45. Bike racks can be found by the front entrance to the Centre.

Do you have a lift?

Yes, but the Theatre is on the Ground Floor and is fully accessible. If you have any specific needs please inform our member of staff when booking. It is advisable to book early in order to secure your preferred seats. (And as per programme)

What are the box office opening times?

Mon-Sat 10am-5pm
For evening performances the Box Office remains open for half an hour after the show begins. We are closed Sundays and Bank Holidays unless there is a performance.

Is there food and drink available before the show?

The Bar is open from 18:00 before every performance and during the interval. We have a wide selection of alcoholic drinks, soft drinks, hot beverages, snacks and chocolate. We also have the Award winning Gelato De Ariela. Please check the website for more details.

How can I find out how long the show will last?

Generally, unless the show is part of a longer run, we are unable to ascertain the running time of the show until the day of performance when the company have arrived to set up. We would therefore suggest that you ring the box office late afternoon/early evening or ask a member of the box office staff on your arrival at the theatre

Can I reserve my tickets?

Reservations must be booked through the Box Office. They will be held for four days, thereafter, if not purchased the tickets will be released. We are unable to take reservations for near sell out shows or from four days before the performance.

Can I get a refund or change my ticket for another day?

We cannot offer any refunds or exchange tickets unless a performance is cancelled. So please check your purchases carefully. In the exceptional circumstances that we can offer an exchange there will be a £3 transaction fee.

Are concessions available for every show?

Concessions are available where advertised, dependent upon the show. Discounts include: under 16's,senior citizens, full-time students and the disabled.

What happens if I'm late for a performance?

Latecomers will be asked to wait until a suitable break in the performance before taking their seats. In some cases this may be the interval.

Can I bring my children to The Dugdale Centre?

Most children's shows have a recommended age suitability. At the managements discretion we may offer a £3 Babes in Arms tickets for children under 12 months for shows which are suitable for families. Any child over 12 months will require a seat ticket. The Dugdale Centre apologises but we do not offer any ticket to children under 3yrs for all other shows. Please check individual show information for any restrictions/recommendations.

Can I bring my dog to The Dugdale Theatre?

We welcome guide dogs and hearing dogs at The Dugdale Theatre. They can be accommodated in the auditorium or left with staff at the Box Office. This must be arranged in advance when booking.

What happens if I lose my tickets or they get lost in the post?

If you lose your tickets or they do not arrive by post please inform the Box Office and we will arrange for duplicate tickets to be left for collection when you arrive at the theatre on the day of the performance. We do not print duplicates prior to the day of the performance.